National Library of Australia

Warner Books Pty Ltd

Warner Books Pty Ltd - The Information Specialists - is the exclusive distributor in Australia & New Zealand for InfoBase the umbrella publishing company covering Facts on File, Chelsea House and Bloom's imprints.

InfoBase services on offer through ERA include 2 distinct subject related content collections:

Collection 1) The Science & Technology Collection comprising 

Collection 2) The General Reference Collection comprising

Additionally we offer a range of individual database services that may be purchased as is or as part of a customer selected content collection including:

 

Pricing information is available on the relevant product page.


Warner Books support for ERA Libraries

Contact:

Jonathan Fredman
National Sales & Customer Service Manager
Mobile: 0400-039-910
Home Office Phone: 02 4323 2732
Email: jfredman@warnerbooks.com.au

Warner Books' customer support is available:

Monday-Friday:

Every day 24 hours a day.

Ph: 0400-039-910
Ph: 02 4323 2732

Email our technical support staff direct: support@factsonfile.com

Saturday-Sunday: Every day 24 hours a day.

Subscriptions & invoicing:

Warner Books Pty Ltd
Unit F1 Hallmarc Business Park
Westall Road, Clayton VIC 3168

phone: + 61 3 9544 2899
fax: + 61 3 9544 2799
email: cs@warnerbooks.com.au

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For ERA Library Administrators

Online Customer Support & Promotional Resource Centre - Available 24/7:

http://www.factsonfilepromo.com/drc/index.htm

  • Find Answers to FAQs
  • Access Statistics
  • Download and View Promotional Materials
  • Submit Feedback
  • Download MARC Records
  • Access Individual Database Search Widgets

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Training

For all staff and or user training requirements feel free to download your selection from the Facts on File Database Resource Centre at http://www.factsonfilepromo.com/drc/index.htm

or for fact sheets in particular - go to

http://www.factsonfilepromo.com/drc/promomaterialsfact.htm

Alternatively to set up free in-house training for your library contact Jonathan Fredman - National Sales & Customer Service Manager - Electronic Resources to make an appointment

 Mobile: 0400-039-910
Home Office Phone: 02 4323 2732
Email: jfredman@warnerbooks.com.au

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Tools for Promotion

Promotion of electronic resources can boost usage and help maximise the benefit of your subscription spend.

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