Gale Cengage Learning
Gale Cengage Learning (Nelson Australia Pty Ltd) has also been involved in the New Zealand national licensing initiative.
Products on offer through ERA:
- Health & Wellness Resource Center + Alternative Health Module
- Health Reference Center Academic
- Literature Resource Center
- Opposing Viewpoints Resource Center
- Science Resource Center
- Global Issues in Context
- Speaking from Experience
Pricing information available on relevant product page.
Gale support for ERA Libraries
Subscriber login:
Forgotten your password?
Request a new one
- Answers to FAQS
- Send the vendor a product suggestion
Gale promise to respond to requests for assistance within 2 working days (usually within a much quicker time frame). Customer support is available:
| Monday-Friday: | 8.30am to 5.00pm (Australian EST, Melbourne)
phone: 1300 790 853 (toll-free within Australia) |
| Subscriptions & invoicing: |
|
| Technical support : | Mr Sean Volke |
For ERA Library Administrators
Forgotten your password?
Request a new one
Contact us for new subscriptions, or to report any changes after your Library’s subscription is established.
- Browser check
- Configuring Firewalls & Proxies
- Authentication options: IP authentication, Password , Cookie , Barcode, Library Managed Passwords (Scripting) , Referring URL and Athens
- Remote Patron Authentication Service (RPAS)
- URLs for direct product access
- Enable OpenURL
- MARC records – updated monthly.
- Usage statistics and reports – ICOLC and COUNTER-compliant. To request a new online usage report email sean.volke@cengage.com
Training
Check out the resources available through Gale’s Technical & Training Resources site .
Libraries can directly request training from Ms Maryce Johnstone (email maryce.johnstone@thomson.com or phone 03 9685 4246) and Thomson invite feedback on services through their online training evaluation form.
Tools for Promotion
Promotion of electronic resources can boost usage and help maximise the benefit of your subscription spend.Check out the free resources available through Gale’s Market Your Library site.
- Health & Wellness Resource Center: Logos, Fact Sheet andTips for new users


