National Library of Australia

Gale Cengage Learning

Gale Cengage Learning has also been involved in the New Zealand national licensing initiative.

Products on offer through ERA:

Pricing information available on relevant product page.


Gale support for ERA Libraries

 

Online self-help support

Customer support contact details

Monday-Friday:

Customer support:

7.00am to 5.00pm (Australian EST, Melbourne)

phone: 1300 790 853 (toll-free within Australia)

email: anz.customerservice@cengage.com

Subscriptions & invoicing:

Sales and Product Enquiries

Technical support :

Technical Product Support

Technical Assistance is available from:

Vanessa Nickel
Electronic Products Administrator
phone: (03) 9685 4114
email: vanessa.nickel@cengage.com

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For ERA Library Administrators

Forgotten your password?
Request a new one

Online technical support

Contact us for new subscriptions, or to report any changes after your Library’s subscription is established.

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Training

Check out the resources available through Gale’s Technical & Training Resources site .

Libraries can directly request training from Ms Maryce Johnstone (email maryce.johnstone@cengage.com or phone 03 9685 4246) and Thomson invite feedback on services through their online training evaluation form.

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Tools for Promotion

Promotion of electronic resources can boost usage and help maximise the benefit of your subscription spend.Check out the free resources available through Gale’s Market Your Library site.

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Gale Cengage Learning