National Library of Australia

Gale Cengage Learning

Gale Cengage Learning (Nelson Australia Pty Ltd) has also been involved in the New Zealand national licensing initiative.

Products on offer through ERA:

Pricing information available on relevant product page.


Gale support for ERA Libraries

Subscriber login:

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Online self-help support

Gale promise to respond to requests for assistance within 2 working days (usually within a much quicker time frame). Customer support is available:

Monday-Friday:

8.30am to 5.00pm (Australian EST, Melbourne)
NB* Check your local time difference

phone: 1300 790 853 (toll-free within Australia)

Subscriptions & invoicing:

Contact us

 

Technical support :

Mr Sean Volke
phone: 02 9433 3676 / 0408 103 275
fax: 02 9439 6045
email: sean.volke@cengage.com

Please include your name, your library name, and a detailed description of any problem.

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For ERA Library Administrators

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Online technical support

Contact us for new subscriptions, or to report any changes after your Library’s subscription is established.

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Training

Check out the resources available through Gale’s Technical & Training Resources site .

Libraries can directly request training from Ms Maryce Johnstone (email maryce.johnstone@thomson.com or phone 03 9685 4246) and Thomson invite feedback on services through their online training evaluation form.

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Tools for Promotion

Promotion of electronic resources can boost usage and help maximise the benefit of your subscription spend.Check out the free resources available through Gale’s Market Your Library site.

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Gale Cengage Learning