ProQuest
ProQuest has also been involved in the Icelandic and New Zealand national licensing initiatives.
Products on offer through ERA:
- ABI/INFORM Complete™
- Academic Research Library™
- Asian Business and Reference™
- Australia & New Zealand Newsstand
- eLibrary Australasia
- Health & Medical Complete™
- ProQuest Science Journals
Pricing information available on relevant product page.
ProQuest support for ERA Libraries
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ProQuest customer support is available:
| Monday-Friday: | 8:00am to 8:00pm (Australian EST, Sydney/Melbourne) phone: 1800 116 660 (toll-free within Australia) |
| Saturday-Sunday: | 9:00am to 5:00pm (United States EST, Boston) email: tsupport@proquest.com |
| Subscriptions & invoicing: | Level 1 |
| Technical support : | phone: 1800 116 660 (toll-free within Australia) or 02 991 16660 |
For ERA Library Administrators
Online technical support
Answers to technical FAQs
Use the online Customer Access Form for new subscriptions, or to report any changes after your Library’s subscription is established.
- Browser check
- URLs for product login
- MARC records
- Creating usage statistics
- ProQuest technical requirements
- ProQuest authentication
- ProQuest interface features
- ProQuest troubleshooting
- eLibrary authentication
- eLibrary interface features
- eLibrary technical features
- eLibrary troubleshooting
Training
Check out the resources available through ProQuest's Support and Training site .
Tools for Promotion
Promotion of electronic resources can boost usage and help maximise the benefit of your subscription spend. Check out the free resources available through ProQuest's Library Marketing Toolkits.
- ABI/INFORM® Global:Quick Reference Guide and Brochure


