National Library of Australia

ProQuest

ProQuest has also been involved in the Icelandic and New Zealand national licensing initiatives.

Products on offer through ERA:

Pricing information available on relevant product page.


ProQuest support for ERA Libraries

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Online help support

ProQuest customer support is available:

Monday-Friday:

8:00am to 8:00pm (Australian EST, Sydney/Melbourne)
NB* Check your local time difference

phone: 1800 116 660 (toll-free within Australia)
email: support@anz.proquest.com

Saturday-Sunday:

9:00am to 5:00pm (United States EST, Boston)

email: tsupport@proquest.com

Subscriptions & invoicing:

Level 1
607 St Kilda Road
MELBOURNE VIC 3004
email: sales@anz.proquest.com

Account managers

Technical support :

phone: 1800 116 660 (toll-free within Australia) or 02 991 16660
fax: 02 991 16652
email: support@anz.proquest.com

Please include your name, your library name, and a detailed description of any problem.

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For ERA Library Administrators

Online technical support
Answers to technical FAQs

Use the online Customer Access Form for new subscriptions, or to report any changes after your Library’s subscription is established.

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Training

Check out the resources available through ProQuest's Support and Training site .

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Tools for Promotion

Promotion of electronic resources can boost usage and help maximise the benefit of your subscription spend. Check out the free resources available through ProQuest's Library Marketing Toolkits.

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ProQuest ... Start here.

ProQuest presentation at the 4th National Licensing Forum, 9 May 2007