National Library of Australia

Encyclopædia Britannica Australia Pty Ltd

Encyclopædia Britannica have also been involved in the New Zealand national licensing initiative.

Products on offer through ERA:

Pricing information is available on the relevant product page.


Encyclopædia Britannica support for ERA Libraries

Subscriber login:

General Information for each Edition including product information, promotional material, training manuals, product banners, etc., can be found at http://edu.britannica.com.au

Forgotten your password?

Contact our Online Administrator Magda Kulbat email mkulbat@eb.com.au or scor@britannica.com.au

Please send any product suggestions directly to Ms Camille Davey – email cdavey@eb.com.au direct line 02 9923 5605.

Encyclopædia Britannica's customer support is available:

Monday-Friday:

8.30am – 5.00pm (Aust. EST Sydney)

Australia Free Calls 1800 801 001 or
Phone:  (02) 9923 5600
Fax:  (02) 9929 3753
Email: scor@britannica.com.au

Or submit your enquiry through the Customer Support link http://forms01.britannica.com/help/bolecontactform.html

Subscriptions & invoicing:

All customer enquiries, other than technical, should be directed to the following:

Camille Davey
Director Institutional Sales
Encyclopaedia Britannica Australia Ltd
Locked Bag 927
NORTH SYDNEY   NSW   2059
Phone:  (02) 9923 5605
Fax: (02) 9929 3753
Email: cdavey@eb.com.au

Linda Wright
Business Development Manager
Encyclopaedia Britannica Australia Ltd
Locked Bag 927
NORTH SYDNEY   NSW   2059
Phone:  (02) 9923 5604
Fax: (02) 9929 3753
Email:  lwright@eb.com.au

Alternatively, an online subscription enquiry form can be filled in and submitted at: http://forms01.britannica.com/help/sitelicenseform.html

All invoicing enquiries should be directed to:

Accounts Department
Encyclopaedia Britannica Australia Ltd
Locked Bag 927
NORTH SYDNEY  NSW  2059
Phone:  (02) 9923 5600
Fax: (02) 9929 3753
Email:  accounts@eb.com.au

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For ERA Library Administrators

If you have a query regarding access please go to http://school.eb.com.au/faq or alternatively contact:

Magda Kulbat
BOL Administrator
Encyclopaedia Britannica Australia Ltd
Locked Bag 927
NORTH SYDNEY  NSW  2059
Phone: (02) 9923 5610
Fax: (02) 9929 3753
Email: scor@britannica.com.au; or mkulbat@eb.com.au

  • Customers can update account details and account preferences
  • Obtain Administrator logins to access statistics (ICOLC and COUNTER compliant)
  • Enable OpenURL
  • Browser check
  • Obtain information regarding browser requirements, authentication options and URLS for offering resource logins.

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Training

Britannica offer comprehensive Training Sessions designed for each of their products. The sessions are conducted online through the use of GoToMeeting Software.  All subscriptions include one session per annum and are conducted on a date and time convenient to the subscriber.  All participants receive a Certificate of Participation following each session.

Apply online for free Training Session at: https://www.britannica.com.au/forms/https/eduftrain/

Consortia’s are offered one face-to-face session annually or alternatively online sessions through GoToMeeting Software.

Britannica also have available a comprehensive list of materials including Getting Started, Guided Tours and Training Manuals at:

http://edu.britannica.com.au/training/School%20documents.html

 

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Tools for Promotion

Britannica provide Promotional Flyers, Getting Started flyers and Posters with all subscriptions and subscription renewals.  We also provide Banners for each of the sites, which can be downloaded from: http://edu.britannica.com.au/training/banners_page.html

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